FAQ

Delivery

How long will my order take?

Every piece is made to order, just for you. Production takes 2–5 working days, then it's on its way. Allow 1–3 weeks in total with free standard UK delivery. Need it sooner? Choose Priority delivery at checkout.

Is delivery free?

Yes. Standard UK delivery is free on every order, with no minimum spend. Faster Priority delivery is available at checkout for an extra charge.

When should I order for Christmas?

We recommend ordering by 26 November for standard UK delivery before Christmas. Every piece is made to order, so the earlier the better.

Can I track my order?

Yes. We'll email you a tracking link as soon as your order ships.

Can I send it straight to the person it's for?

Yes. Just enter their address at checkout.

Are you a UK brand?

Yes. Bound and Bright is a UK-based business. Your piece is made by our production partner and shipped to you from outside the UK. Taxes are included in the price you see, so for most orders there's nothing extra to pay on delivery. Any questions, just email us before you order.

Personalisation

What if I spell the name wrong?

We make exactly what you type, so please check spelling, capitals and dates before you order. Spotted a mistake? Email hello@boundandbright.com straight away. We can fix it as long as production hasn't started.

What if you get it wrong?

If there's a mistake on our side, or your piece arrives damaged or faulty, we'll remake it or refund you in full, including delivery. Just email us within 14 days of delivery with your order number and a photo.

Can I change or cancel my order?

Email us as soon as possible. Personalised pieces can't be changed or cancelled once production has started.

The jewellery

What is it made from?

Our name, birth flower and engraved pieces are polished stainless steel, or stainless steel with an 18k gold finish. Our message-card necklaces (Interlocking Hearts, Love Knot, Forever Love) come in a 14k white gold or 18k yellow gold finish. Full details are on each product page.

Does it come gift-boxed?

Yes. Each product page shows its box options, and many designs offer an upgrade to a luxury box with a built-in LED light.

How do I look after it?

Take it off before swimming, showering or exercising. Keep it away from perfume and lotions, store it in its box when you're not wearing it, and wipe it gently with a soft, dry cloth.

Returns

Can I return a personalised item?

Personalised pieces are made just for you, so we can't accept returns for a change of mind. Faulty, damaged or incorrect items are always replaced or refunded.