Terms of service

Last updated: 25/08/2026

Please read these terms carefully before using boundandbright.co.uk or placing an order. By browsing our site or placing an order, you agree to these terms.

ABOUT US
Bound and Bright is a sole trader business based in the United Kingdom. You can contact us at hello@boundandbright.com.

PRODUCTS AND PRICING
All prices on our site are shown in GBP and include applicable taxes unless stated otherwise. Shipping costs are calculated separately at checkout. We make reasonable efforts to ensure prices and product descriptions are accurate, but errors can occasionally occur. If we discover a pricing error on an order you've placed, we'll contact you before proceeding, and you'll have the option to confirm the order at the correct price or cancel it for a full refund.

Product images are for illustration. Because many of our pieces are made to order and personalised, small variations in colour, finish, or engraving style may occur compared to the images shown.

PERSONALISATION AND CUSTOMER CONTENT
Many of our products allow you to submit personalised details — such as names, dates, initials, or other custom text — to be engraved or printed on your item.

By submitting personalisation content, you confirm that:
- You have the right to use the names, words, or details you provide
- Your submission does not infringe any third party's trademark, copyright, or other rights
- Your submission is not offensive, unlawful, or intended to harm or harass another person

We reserve the right to refuse to produce an order if we reasonably believe the personalisation content is unlawful, infringing, or inappropriate. We are not responsible for the content you submit, and you agree to indemnify us against any claim arising from personalisation details you have provided.

Please double-check spelling and details carefully before completing your order — because items are made to order, we're unable to make changes once production has begun. See our Return and Refund Policy for what happens if we make an error in producing your personalisation.

ORDERS AND ACCEPTANCE
Placing an order on our site is an offer to buy, which we may accept or decline. We may decline or cancel an order for reasons including (but not limited to) stock or production issues, suspected fraud, pricing errors, or personalisation content that breaches these terms. If we cancel an order, you will receive a full refund.

PAYMENT
Payments are processed securely through Shopify Payments and/or PayPal. We do not store your full payment card details. Please refer to our Privacy Policy for more on how your information is handled.

DELIVERY
Please see our Shipping Policy for delivery times, costs, and related information.

RETURNS AND REFUNDS
Please see our Return and Refund Policy, which explains your rights depending on whether an item is personalised or non-personalised.

INTELLECTUAL PROPERTY
The Bound and Bright name, logo, designs, and website content are our property (or used with permission) and may not be copied, reproduced, or used without our prior written consent. This does not affect ownership of the personalisation content you submit, which remains yours, subject to the licence you grant us to use it solely to produce and fulfil your order.

LIMITATION OF LIABILITY
Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be limited or excluded under UK law. Subject to that, we are not liable for any indirect or consequential loss arising from your use of our site or products. This does not affect your statutory rights as a consumer under the Consumer Rights Act 2015.

GOVERNING LAW
These terms are governed by the laws of England and Wales, and any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

CHANGES TO THESE TERMS
We may update these terms from time to time. Changes will be posted on this page with an updated "last updated" date. Continued use of our site after changes are posted means you accept the updated terms.

Terms of service

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